Privacy Policy?

Privacy Policy

16squarez.com is a small company dedicated to the quality of details.

16squarez.com has a strong sitewide 2048-Bit SSL Certificate Encryption!

Our Commitment To Your Privacy

 Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

We do collect email address’s when orders are placed. These email address’s will never be released or sold to anyone. We do however, reserve the right to use your provided email address to send emails and notifications to you from our company. You can opt out at anytime.

Third-Party Analytics:

We use Google Analytics as a web analysis service. Provided by Google. Google utilizes the data collected to track and examine the use of www.16squarez.com, to prepare reports on its activities and share them with other Google services.
Google may use the data collected to contextualize and personalize the ads of its own advertising network.

Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google’s privacy policy here.

Note:

Although every effort has been made to insure accuracy within this website, 16squarez cannot be held responsible for typographical errors.

As part of the order process, the following information is collected from shoppers:

Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information (PayPal)

This information is only for our own use for billing and shipping your products

Please note that at times (usually higher priced orders) we may email you and ask for more info to assist in fraud prevention.

All of your customer information is completely secure and will not be given to any other party.

Contact us at [email protected] with any questions you may have.

16squarez.com 2015

Warranty?

16squarez full 1 year warranty:

All custom MPC/Midi Controllers come with a full 1 year warranty on all parts and customization.

Disclaimer of Warranties:

The factory warranty constitutes all of the warranties with respect to the sale of this item/items. The seller hereby expressly disclaims all warranties either expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose. Seller neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of this item/items. 16squarez.com shall have no liability for:

Any loss or injury caused, in whole or in part, by its actions, omissions, or negligence, or for contingencies beyond its control, in procuring, compiling, or inaccuracies in correlating to the site material: * Any errors, omissions, or inaccuracies in or relating to the site material regardless of how caused, or delays or interruptions in delivery * Any decision made or action taken or not taken or not taken in reliance upon the site material * Any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of the our website generally.

In no event shall 16squarez.com be liable for any for any special, incidental, consequential, exemplary or punitive damages for any loss of profits, goodwill, use or other intangible losses including in negligence, whether remote, proximate or foreseeable, and whether or not 16squarez.com has been advised of the possibility of such damages, arising out of or in connection with the use of our products.

Returns and Exchanges?

RETURNS AND NOTES:

Please Note: 16squarez.com is not responsible for ANY damages or problems that may occur while installing any product we sell. We do not offer any returns on internal products including but not limited to LCD Screens, Hard Drives, Pads, Buttons, LCD windows, PC boards, screws and cables. Hard Drives and LCD screens are all tested before shipping. At all times we will help guide you while installing products although we can not guarantee that we will be able to help with all installations. Please keep this in mind when purchasing products from us.

RETURN POLICY:

Periodically something may go wrong with a shipment and you may wish to return an item. We will do everything reasonable to satisfy you; please contact us via e-mail to discuss the circumstances before returning any parts. Our customer service department ([email protected]) will issue a Return Authorization Number which MUST accompany any return. Unauthorized returns will not receive credits – and buyer must pay to have item returned to them.

1. No returns will be accepted on open merchandise.

2. No returns will be accepted after 14 days from the Sales date or on special-order merchandise.

3. No returns on custom orders.

4. Electrical items are not returnable under any circumstances, (unless agreed upon by both parties).

5. Items which have been installed are not returnable under any circumstances. Just because they did not fix your problem does not make them returnable, just contact us and I’m sure we will work something out.
Restocking Fees: While we don’t normally charge a restocking fee for authorized returns on in stock items, we reserve the right to charge a 35% restocking charge for any non-defective return or any special order part.

Shipping Fees on Returns:

If an order was shipped with free shipping, and the order is then returned, we reserve the right to charge the customer for the original shipping. Return shipping charges from the customer to us will only be credited in circumstances of incorrect shipment.

Domestic Shipping?

Domestic Shipping 

We do not ship to PO BOXES, APO’s or FPO’s (no exceptions).  

FREE USPS Expedited Priority Shipping (insured for purchase amount) via USPS Priority mail within the lower 48 states ONLY!

All items will be professionally packaged & shipped within 48 hours of cleared payment, 

  • All shipments must be signed for.

  • Customers will be emailed all tracking info shortly after shipment.

International Buyers please see “international shipping”.

Shipping Fees on Returns:

If an order was shipped with free shipping, and the order is then returned, we reserve the right to charge the customer for the original shipping. Return shipping charges from the customer to us will only be credited in circumstances of incorrect shipment.

International Shipping?

International Shipping

We do not ship to PO BOXES, APO’s or FPO’s (no exceptions).  

USPS Express Priority International Shipping (insured for purchase amount)

All items will be professionally packaged & shipped within 3days of cleared payment, unless stated otherwise. 

  • All shipments must be signed for.

  • Customers will be emailed all tracking info shortly after shipment.

International buyers must contact me for a shipping quote and pay ALL shipping/handling costs.

Custom Fees/Duties
16squarez is not responsible for any custom fees/duties so please find out ahead of time if this applies to your country.

Shipping Fees on Returns:

If an order was shipped with free shipping, and the order is then returned, we reserve the right to charge the customer for the original shipping. Return shipping charges from the customer to us will only be credited in circumstances of incorrect shipment.

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